Question: How does a hydraulic torque wrench work?

Answer: A hydraulic torque wrench, electric/hydraulic or air/hydraulic power console that operates a dual acting cylinder, and hydraulic hoses comprises the equipment required to work a hydraulic torque wrench. The hydraulic torque wrench attaches to the power console via the hydraulic hoses. The pressure from the hydraulic power console powers the hydraulic torque wrench to ratchet with a push of the power console's control button, thus breaking out (loosening) or making up (tightening) the fastener/nut.

Question: What is the difference between an IU-XL Series inline ratcheting torque wrench and a SU-XL Series square drive ratcheting torque wrench?

Answer: The IU-XL Series is a low profile hydraulic ratcheting torque wrench that utilizes individual interchangeable hex inline ratcheting heads to engage the fastener/hex nut. With the IU-XL Series, the interchangeable hex inline ratcheting heads and body/cylinder units are available in various sizes to meet the size and torque requirements of various fasteners/hex nuts. The SU-XL Series is a square drive hydraulic ratcheting torque wrench that utilizes industrial impact sockets from 3/4" to 2-1/2" square drive to engage fasteners/nuts.

Question: How do I know what wrench is right for my application?

Answer: You can fill out any 3 of our application spec sheets, or view any of our 3 interactive slide rules by clicking onto the "Applications" tab at the top of web page. Just choose from the navigation bar located on the left-hand side and follow the directions. You can also request a quotation by clicking onto the "Contact" tab at the top of web page, completing your contact information and clicking onto "Quotation" for a detailed quotation request, then click "Submit". One of our sales representatives or distributors will contact you with the recommended tooling and/or quotation.

Question: What if the inline ratcheting head size I need is not shown in the head sizes listed?

Answer: Go to the Application Form page and complete the information pertaining to your application and nut size. Torq/Lite® can manufacture the inline ratcheting head size you need.

Question: What if the tool I need doesn't quite fit my application?

Answer: Utilizing our in-house machine shop, Torq/Lite® can modify its hydraulic torque wrenches to fit most of your applications.

Question: What kind of warranty do you give on your tools?

Answer: We have a 3 Year - 2 Tier warranty for our IU-XL and SU-XL Series hydraulic torque wrenches. The TL JN-Series hydraulic wrench is guaranteed for life! See more on our warranties by clicking onto the "Company" tab at the top of web page, and then "Services and Warranties" on the navigational bar.

Question: What does your company being ISO 9001-2000 Certified and Registered mean to me, the customer?

Answer: As an ISO 9001-2000 Certified and Registered company, Torq/Lite® follows a quality management system to produce safe quality products each time, every time. Customer satisfaction and customer support is our top priority and second to none!

Question: Can I rent the tool before I make my purchase?

Answer: Yes you can. Torq/Lite® has rent to purchase plans available. Our sales representatives will assist you with a plan that suits you best.

Question: Does your company accept credit cards and if so, which credit cards?

Answer: Yes. We accept VISA.

Question: Can I depend on Torq/Lite®'s customer service/support to be there for me if I ever need them?

Answer: Torq/Lite® customer service/support and technical support is available 24 hours a day, 7 days a week! Whenever you need support, just call 504-394-1400 or in the U.S. call toll free 877-777-4046 and a Torq/Lite® representative will assist you as soon as possible.

Question: Do you have a department that would come out and do the bolting work for us?

Answer: Yes. Francis Torque Service has been providing bolting service for over 20 years. You can contact a Francis Torque Service representative by calling toll free 800-888-7153. We have an excellent safety record and are fully insured.

Question: What is calibration and why is it so important?

Answer: Calibration is the checking of a measuring instrument against an accurate standard to determine any deviation and correct for errors. Every Torq/Lite® manufactured hydraulic torque wrench, sold or rented, is mechanically functioned tested and accurately calibrated to ±3%. A calibration certificate is available for any tool upon request.